Why can i nominate an agent on some bookings, but not on others?

The holiday elements showcased across myholidaysabroad.co.uk originate from a diverse range of sources. These include not just Independent Travel Agents, but also Small Independent Tour Operators, Destination Management Companies, and well-known Brands from around the world. Each offer coming from Independent Travel Agents will be directed to that specific agent. However, when the offer comes from one of our other partners, then you can choose to have your enquiry sent to any Independent Travel Agent you nominate. If you don’t know any that’s fine, we will select an agent and submit your enquiry to them, and they will be in touch to discuss the trip with you.

What is the process for reporting an issue on your website?

If you encounter an issue on our website and need to report it, here are some common steps you can take:

  1. Look for a “Contact Us” or “Support” page on the website. This may provide information on how to report issues.
  2. Check the website’s FAQ or help section. It may contain information on how to report technical problems.
  3. If you can’t find any information on reporting issues, try sending an email to the website’s customer support or technical support team. Look for an email address on the website or try using a contact form.
  4. If the issue is urgent or requires immediate attention, try calling the website’s customer support or technical support team. Look for a phone number on the website or try searching online for the company’s contact information.
  5. Be as specific as possible when describing the issue. Provide details such as the URL of the page where the issue occurred, the browser and device you were using, and any error messages you received. This will help the website’s support team diagnose and resolve the issue more quickly.

Who should I contact for advice regarding an issue with my passport or visa?

The best contact for the UK passport department is Her Majesty’s Passport Office (HMPO).

You can contact HMPO through their customer service hotline at 0300 222 0000, or by visiting their website at www.gov.uk/browse/abroad/passports to find more information about passport applications and renewals. If you are outside the UK and need assistance with a passport issue, you should contact the nearest British embassy or consulate for guidance.

If you need advice a visa issue, you should contact the embassy or consulate of the country you are planning to visit or the embassy or consulate of your home country in the destination country. They will be able to provide you with the most accurate and up-to-date information about visa requirements, as well as any travel restrictions or entry requirements that may apply to your specific situation.

You can also visit the official government website of the country you are planning to visit or your home country’s government website for information on travel and visa requirements. Additionally, you may consider consulting a travel agency or a qualified travel lawyer for further guidance.

Who are myholidayabroad.co.uk?

We are primarily a lead generation website for holidays which are supplied by Independent Travel Agents from across the United Kingdom who advertise their offers on our site. As such, we are not an Independent Travel Agent ourselves and therefore we do not sell airfare tickets or holidays.

How do I check what hand luggage restrictions are for my holiday?

You can usually find the hand luggage restrictions for your holiday by checking the website of the airline you will be traveling with or contacting them directly.

Most airlines have specific rules regarding the size, weight, and number of items of hand luggage that passengers are allowed to bring on board. These rules can vary depending on the airline, the route, and the type of ticket you have purchased.

To find out the hand luggage restrictions for your holiday, you can visit the airline’s website and look for information on their baggage policy or carry-on luggage rules. This should provide you with the specific requirements for your flight, including the maximum size and weight of the bag, the number of bags allowed, and any restrictions on items that can be carried on board.

You can also usually find this information on your flight itinerary or booking confirmation, or by contacting the airline directly. If you are unsure about the hand luggage restrictions or have any questions, it’s always best to contact the airline directly for clarification.

There are national restrictions on what can be taken on a plane in hand luggage – make sure your bag is okay by checking the UK Foreign Travel Advice website: https://www.gov.uk/hand-luggage-restrictions

How to confirm the name of the airline my flights are booked with?

The name of the airline for your confirmed flights should be indicated on your flight itinerary or confirmation email provided to you by your Independent Travel Agent.

If you booked your flights through a travel agency or online booking site, the airline name should also be provided in the booking confirmation or itinerary they sent you.

You can also usually check the airline name by logging into your account on the airline’s website or the travel provider’s website where you booked the flight.

If you are still unable to find the airline name for your booked flights, you can contact the travel provider or airline directly for assistance. They should be able to provide you with the necessary information to ensure that you are able to properly prepare for your upcoming trip.

What is the best way to determine the schedule of the flights?

You can usually find out the flight times for a specific flight by checking the airline’s website, using a flight tracking app, or contacting the airline directly.

If you have already booked a flight, you should receive a confirmation email or itinerary that includes the flight times. You can also usually view your flight details and times by logging into your account on the airline’s website or the travel provider’s website where you booked the flight.

If you are searching for flights and want to find out the flight times before booking, you can usually see the departure and arrival times listed alongside the flight options when using a flight search engine or booking site.

Flight tracking apps such as FlightAware or FlightRadar24 can also provide real-time flight status and schedules, including departure and arrival times.

If you are having difficulty finding the flight times or have any questions about the flight schedule, you can contact the airline directly or the travel provider you used to book the flight for assistance.

Are return flights included in every holiday package?

Most holiday packages will include return flights, but it depends on the specific package being offered by the Independent Travel Agent. It’s important to carefully review the details of any holiday package you are considering to ensure that you understand what is included in the package and what is not.

Some holiday packages may offer a variety of options for flights, such as different departure airports, airlines, or flight classes, and the price of the package may vary depending on the specific flights you choose. In these cases, it’s important to confirm which flights are included in the package and whether they are round-trip or one-way.

If you are unsure about whether a holiday package includes return flights or not, you should contact the Independent Travel Agent who is advertising the booking for you to confirm the details of the package. This will help ensure that you have a clear understanding of what is included in the package and what you may need to arrange separately.

Does myholidayabroad.co.uk solely promote non-stop flights to the chosen location?

No, not all flights are direct. The availability of direct flights will depend on the specific route and the airline the independent travel agent is using in their advertisements.

Direct flights are flights that travel from the departure airport to the destination airport without any stops or layovers along the way. This means that passengers remain on the same plane for the entire journey, and the flight typically takes less time than a connecting flight.

However, many flights may require one or more stops or layovers, especially for longer distances or less popular routes. These flights are referred to as connecting flights, and passengers may need to change planes or wait for a connecting flight at a different airport. The number and duration of stops will depend on the specific flight itinerary and airline.

Please check with your Independent Travel Agent for more details prior to confirming your booking.

Is it possible to make a deposit payment or is full payment required?

In many cases, it is possible to pay a deposit to secure a holiday booking rather than paying the full amount upfront. The deposit amount required may vary depending on the package being advertised by the Independent Travel Agent and their preeferred suppliers, along with the type of holiday package, and the time of booking.

Paying a deposit allows you to reserve your booking while you plan and save for the remaining balance. However, it’s important to note that the deposit is usually non-refundable and may be forfeited if you cancel the booking or fail to make the remaining payment by the specified deadline.

The terms and conditions of your booking should specify the deposit amount required, the deadline for paying the remaining balance, and any penalties or fees associated with cancellation or non-payment. It’s important to read these terms and conditions carefully before making a deposit to ensure that you understand your obligations and avoid any unexpected charges or fees.

If you have any questions or concerns about the deposit and payment terms for your holiday booking, you should contact the travel provider or agent who made the booking for you.

Is payment for my holiday made to myholidayabroad.co.uk?

No, myholidayabroad.co.uk is a lead generation website only, as such we only advertise the holidays on behalf of Independent Travel Agent who we work with. We will never ask you for payment for any reason, please ask your Independent Travel Agent for their payment requirements for your specific booking.

How long before the flights does the holiday have to be paid for?

The deadline for paying for a holiday varies depending on the travel supplier and the type of holiday package you have booked. In general, the deadline for payment is typically outlined in the terms and conditions of your booking, and it’s important to check these carefully to ensure that you meet the payment deadlines.

For many holiday packages, a deposit is required at the time of booking to secure your reservation, and the remaining balance is typically due several weeks or months before your departure date. The exact deadline for payment may depend on factors such as the duration of your trip, the type of accommodation or transportation involved, and the terms of the booking agreement.

It’s important to make sure that you understand the payment terms and deadlines associated with your holiday booking, and to plan accordingly to ensure that you have sufficient funds available to make the required payments on time. If you have any questions about the payment deadlines or terms of your booking, you should contact the travel provider or agent who made the booking for you.

Do I need to pay any additional fees if I use a debit card for payment?

There may be surcharges for paying via debit card, but it depends on the policies of the specific merchant or service provider you are using. In some cases, merchants or service providers may charge a percentage-based fee or a fixed amount for debit card transactions to cover the cost of processing the payment. These fees may be listed as a separate line item on your receipt or invoice.

However, in many countries, surcharging for debit card payments is prohibited by law or regulated by the government. For example, in the European Union, merchants are not allowed to charge extra for debit card transactions. In the United States, surcharging for debit card payments is allowed, but some states have passed laws limiting or prohibiting this practice.

To determine whether there are any surcharges for paying via debit card, you should check the terms and conditions of the merchant or service provider you are using, or contact them directly to ask about their payment policies. It’s also a good idea to compare the fees and charges associated with different payment methods before making a payment, to ensure that you are choosing the most cost-effective option.

Is it possible to pay for my holiday on two different cards?

Paying for a holiday using two or more different cards is generally possible, but it may depend on the policies of the Independent Travel Agent and the payment methods that they accept. Here are a few things to consider:

  1. Payment methods: Check with the Independent Travel Agent to see which payment methods they accept. Some providers may only accept one form of payment or may have restrictions on using multiple payment methods.
  2. Payment split: If the Independent Travel Agent does allow split payments, you’ll need to determine how much you want to charge to each card. This may be a flat split (e.g. half on each card), or you may choose to charge certain expenses to one card and others to the other card.
  3. Fees: If either of the cards you are using charge a foreign transaction fee, make sure you take this into account when deciding how much to charge to each card. It’s also a good idea to check if there are any additional fees for using multiple cards.
  4. Security: When making a payment with two different cards, it’s important to make sure that both cards are secure and that you are not putting yourself at risk for fraud or identity theft. Make sure that you are using secure payment methods and that you are not sharing sensitive information with anyone who should not have access to it.
  5. Finanical Protection: Your card provider may only cover the amount you placed on their card, as such you may be recover all of your funds if they are split between multiple cards, check with your card providers terms and conditions.

Overall, paying for a holiday with two different cards is possible, but it’s important to check with the Independent Travel Agent and consider all of the factors involved before proceeding.

Why is the cost different when I click through to the Independent Travel Agent?

Due to the nature of the travel industry, prices can change by the minute especially with regard to flights. Upon speaking to the Independent Travel Agent or by clicking through directly to their site should any price changes occur they will inform you of this prior to the transaction being completed. We do however, strive to make sure the prices on offer by our advertisers are kept as up to date as possible, this is done via a direct feed. If it transpires that a holiday is no longer available at the advertised cost the company offering the holiday must make the relevant amendments as soon as they are aware. We have recently activated a new feature in our site that prompts  all Independent Travel Agents to advise the expiry date of their advertisements.

Why am I being charged full price for my child?

Although the age range for children sits anywhere between 0-17 years, the reality is that child ages and fees vary from supplier/supplier. To obtain an exact price, or more information on what the maximum child age applicable to any prefrred booking, you will need to go through to the advertisers website or, what we recommend is you contact the Independent Travel Agent who is advertising the holiday as they can advise you accordingly. As a guide, infants aged up to 2 on the day of return will be subject to a fee, however 2 and above could pay anything up to a full adult price. However, it’s important to note that policies may also vary between airfares, travel and even accommodation providers, and it’s always a good idea to check the specific policies before booking.

How do I veryify the ATOL license of an Independent Travel Agent or the Tour Operator?

To verify that the company you are booking through holds an ATOL license, please click on the following link: https://www.caa.co.uk/ATOL-protection/Check-an-ATOL/ATOL-holder-search/

How do I verify if an Independent Travel Agent advertising on myholidayabroad.co.uk is actually a member of ABTA?

To verify that any of our travel providers are members of ABTA and adhere to their Code of Conduct, please click on the following link: abta.com/find-a-member

What if I book accommodation only and not a package?

The financial protection mentioned in our FAQ’s and across our site may not apply to stand alone travel arrangements such as accommodation only. Please remember to check and confirm with your travel provider before making a booking to find out what arrangements may be in place. Asking what the terms and conditions are for your specific booking is key to protecting yourself from any unexpected fees.

Are the holidays advertised on myholidayabroad.co.uk protected?

At myholidayabroad.co.uk we believe you should be able to book with confidence, secure in the knowledge that you and your money are well protected in the unlikely event that anything should go wrong while booking or enjoying your holiday or holiday package. To ensure that your trip is protected, all Independent Travel Agents who have registered to advertise on myholidayabroad.co.uk must provide financial protection for the package holidays they offer in line with the Package Travel Regulations 1992. If your package holiday includes a flight, protection will be provided by way of an ATOL certificate, so please remember to ask for it. If your package holiday does not include a flight, protection will be provided by ABTA , the Travel Trust Association or the governing body who protects the independent travel agent.

Is it possible to make a holiday reservation using an online booking tool?

There are many Independent Travel Agents currently advertising on our site that allow you the option to arrange your holiday via an online booking form,portal or platform. These can be identified by the “Book Deal” icon, which will be directly linked to their booking tool. Remember to read all the fine print when making a holiday booking online to make sure it fits within your expectations.

What is the recommended timeframe for booking a holiday in advance?

Booking time frames before travel will vary between holiday providers. Please contact the Independent Travel Agent, and they will be able to provide all the relevant information, terms and conditions as it applies to the holiday provider they have advertised.

How do I find out more information regarding the cost of luggage or transfers?

You will find an estimated or guide price by reading through all the information icon featured within each advertisment. For a truly accurate price, please make direct contact the Independent Travel Agent who is advertising the holiday and they will be able to provide you with all the relevant information that you require, and they could possible tailormake a specific package to meet your individual needs.

I want to cancel a holiday that I have booked; who do I contact?

In the first instance, you need to contact the Independent Travel Agent who you arranged your holiday with. They will be able to provide you with all the relevant information regarding any cancellation policies that might apply to your booking. These always vary on each component you book, or it may be covered by a single policy that covers the entire package. Your Independent Travel Agent should have also provided this information before you booked your trip, please remember to ask for this at the time of booking.

What isn’t included in the advertised price on myholidayabroad.co.uk?

The prices advertised normally exclude luggage and transfer costs, but occasionally these may be included. It just depends on the type of holiday that you are looking at booking. Some package holidays will include luggage and transfers as standard, while others will not. If you contact the Independent Travel Agent advertising the holiday they will be able to confirm what is included, along with the cost of adding any optional extras.

What is included in the advertised price on myholidayabroad.co.uk?

All prices advertised on myholidayabroad.co.uk incorporate the cost of both the accommodation and the flights where advertised as flight inclusive. The price should also include all compulsory taxes and booking fees, as well as your cabin baggage but are ofcourse still subject to change due to the nature of travel, please discuss this with your Independent Travel Agent prior to confiming your booking. Some airlines are now making charges to guarantee hand luggage doesn’t get put in the hold, for more information please check with the Independent Travel Agent you are booking with.

I can’t remember the company I booked with via myholidayabroad.co.uk; how do I find this out?

Contact details can be found on the email that you were sent after finalising your booking. The name of the Independent Travel Agent can also be found on your bank or credit card statement depending on your chosen payment method. If you submitted the enquiry from our site, you will have also recieved a unique code which we can use to help track down the agent who was sent your enquiry.

I have a query about a holiday advertised on myholidayabroad.co.uk; who do I contact?

If your query is relating to any aspect of the actual holiday such as what’s include, you need to contact the Independent Travel Agent directly using the number provided. For any other type of query please use our contact us page to submit your query, or email us at: compliance@myholidayabroad.co.uk

I have a query about the holiday I’ve booked via myholidayabroad.co.uk; who do I contact?

In all instances, you should first contact the Independent Travel Agent that you booked your holiday with directly. Contact details can be found on the email that you were sent after finalising your booking. The name of the Independent Travel Agent can also be found on your bank or credit card statement, depending on your chosen payment method.

Is the price advertised on myholidaysabroad.co.uk a live price?

The price you see advertised should be the price you pay, with exception of optional extras such as hold luggage and transfers which will need to be added to the final cost. Due to the nature of the travel industry, prices can and often do fluctuate by the minute especially in the case of flights, cruises, accommodation and tours. When our advertisers are made aware that an offer is no longer available they are required to update or delete the offer as soon as possible. (if you feel an offer listed is unavailable, please let us know)

All enquiry submitted via this site is directed to Independent Travel Agents who will be in touch to fulfil your request.
My Holidays Abroad is not a Travel Agent or Agency, rather a Lead Generator. Please view our FAQ's for full details
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